The majority of our work comes from our maintenance contracts but what does a maintenance contract actually mean to a customer? The answer is threefold; reliability, fast and adaptable. Our plans range from a standard Monday to Friday plan to a 24 hour, 365 days a year plan that can fit with the needs of any business or public service. Our clients range from local schools, small businesses all over south Wales to large organisations such as Swansea University and Singleton Hospital.
With a maintenance contract, our customers are able to take advantage of all the expertise that we have developed over 20 years in the field to get the reliability that they need. We make the example of our busiest month, December, when everyone is overworked and up to their eyes in sales… what would you do if all your phones went down or what the cost of one employee’s extension going down be. How much would these situations cost a business?
Over the past 7 year we have had a contract with Bryngwyn Comprehensive School and with our help they have been able to stay online but their data connectivity have also been able to continue to expand. The reliability a maintenance contract brings is that the school has never had a system fault persist unattended. The speed that we could respond to their problems meant that, as already mentioned, none of their faults went unattended for long.
Finally, regarding the adaptability of our maintenance contract, we are able to maintain a wide variety of systems even if we at Phonelink don’t supply them. In Bryngwyn Comprehensive’s case, we were able to maintain the backup system that they had installed two years beforehand that allowed them to keep their phones running even after a power outage. Our maintenance contract is the backbone to our business and this means that we always have sustainability in mind and your business’ needs at heart. Contact us at 01792 875999 or email us on [email protected] for more information on how we can help your business stay connected.